Senior help desk

About the CompanyWith over 15 years of experience, Ardebili Engineering delivers smart, efficient, and highly coordinated MEP solutions across healthcare, education, commercial, industrial, hospitality, and residential markets. With offices in Scottsdale, AZ; Hermosillo, MX; and Nashville, TN, we’re growing and looking for top talent to grow with us.we're hiring the leader who will own that.The Role As our Senior IT Help Desk Lead, you'll oversee the entire Help Desk and IT department. You'll lead the team, set the standard for service delivery, manage our infrastructure, and act as the senior technical authority for the business. This is a hands-on leadership role: you'll mentor technicians, solve the hardest tickets, and shape the IT roadmap.What You'll Do- Lead, mentor, and develop the Help Desk / IT support team- Oversee daily ticket operations, SLAs, and end-user support- Manage IT infrastructure: networks, servers, endpoints, M365, Active Directory, backups, and disaster recovery...