Senior Host

Front of House Operations

• Ensure smooth operation of the reception area


• Ensure guests are greeted, checked in and allocated rooms promptly and courteously


• To ensure reservations are taken correctly and courteously


• Ensure credit control procedures are strictly adhered to


• To ensure guest accounts and O status is kept up to date


• Ensure effective and speedy check out facilities


• Ensure collection and delivery of luggage to rooms is done efficiently


• To ensure that the hotel entrance is correctly managed


• Ensure that rooms are serviced and maintained to the standards


• Make sure all front of house areas are clean and tidy at all times

Rooms Division Operations

• Ensure the smooth operation of Housekeeping on a daily basis


• Daily spot checks of suites and rooms to ensure VNL standards