Senior HR Operations Administrator

**Job Purpose and Impact**

+ The Senior Support Staff, General HR Operations job assists with both routine and varied human resources services spanning data administration, position management, learning administration, performance monitoring, time and attendance, benefits and other transactions to ensure the successful operations of the organization's human resources administrative services. Working independently under limited supervision for routine and varied administrative tasks, this job supports the leave of absence process, assists employees and managers by addressing questions and contributes to the completion of human resources services administration activities.

**Key Accountabilities**

+ **MyHR Hotline & Case Management and HRIS**

+ Serve as the first point of contact for HR inquiries via hotline and portal.
+ Triage, resolve, and escalate tickets in Remedyforce, adhering to SLAs and knowledge base articles.
+ Document case notes, r...