Senior ICT Operations Technician for NATO with security clearance

Would you like to join the leading international intergovernmental organization?

The Senior Technician is responsible for delivering first-call resolution and proactive support for ICT systems, infrastructure, and assets within CSU Norfolk and supported clients. The role involves handling Level 1 support activities, maintaining hardware and software, and ensuring high levels of customer satisfaction in a multi-national, VIP environment.

Responsibilities:

• Delivers first call resolution in accordance with Standard Operating Procedures (SOP);

• Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;

• Escalates incidents to Level 2 support as necessary;

• Installs and maintains CIS assets for CSU Norfolk and supported customers;

• Installs and maintains Software on LAN workstations;

• Records all actions pertaini...