Senior Incident Manager, 24/7 Tech Service Excellence

A financial services institution based in Pakistan is seeking an experienced Incident Manager to oversee incident management processes within their Technology Service Management department. The ideal candidate will have over 10 years of experience in service management, particularly in high-availability environments. Strong knowledge of ITIL processes is crucial, alongside excellent problem-solving and communication skills. This role requires flexibility to work in a 24/7 shift environment, contributing to continuous improvement initiatives.
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