Senior Informatics Service Engineer

Responsibilities

Installation, performance maintenance, troubleshoot and support Waters' Informatics product suite - Empower, Waters_Connect, NuGenesis LMS, SDMS,EDS365
Establish and maintain effective relationships with external and internal customers ensuring their success
Manage customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver Informatics Product level training at customer sites
Issue field service reports daily to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education

Bachelors/Masters Degre...