Senior IROP & Service Recovery Leader

A leading airline is seeking a Customer Care Manager to lead a team handling irregular operations and service recovery. This role involves overseeing flight disruption communications, implementing procedures, and ensuring compliance. The ideal candidate has 3-5 years of customer service experience, including leadership in an airline setting. Join a company recognized as a Great Place to Work with unique employee perks, including free travel for your family. This position follows a hybrid work arrangement in Pasay City, Metro Manila.
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