Senior IT Analyst - Shanghai

Clifford Chance

Permanent Shanghai, Shanghai Computer Occupations

Posted:

March 02, 2026

Location:

Shanghai, Shanghai, China

Job Description

Job Description
Key Responsibilities
The Senior IT Analyst provides comprehensive technology support to partners, lawyers, and business services staff through proactive, professional, and courteous handling of user requests and incidents. The role is responsible for testing and evaluating new technologies and applications—including GenAI and legal tech tools—prior to deployment; planning and coordinating hardware refresh projects such as laptops and mobiles; and maintaining the health of internal and client meeting room equipment.
A key focus is to educate and empower staff to use the self-service portal, self-help resources, and Teams chat for queries, issues, and requests, promoting user self-sufficiency. The analyst will work closely with the business to improve technical knowledge and drive efficiencies and productivity.
Technology Support
Handle escalated incidents and requests from the Global IT Service Centre or other technical teams.
            

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Job Overview

Job Type: Permanent

Location: Shanghai, China

Posted: March 02, 2026

Deadline: April 11, 2026