Senior IT Business Analyst (Retail Operations)

Senior IT Business Analyst (Retail Operations)

Analyze business processes, identify improvement opportunities, and bridge the gap between IT and business stakeholders at 7‑Eleven Malaysia.

Responsible for gathering and documenting business requirements, conducting data analysis, and proposing solutions to enhance operational efficiency across all stores and departments.

Collaborate with cross‑functional teams to implement new systems and processes, aligning with 7‑Eleven Malaysia's strategic goals and improving overall business performance.

Responsibilities

• Conduct thorough analysis of business processes, systems, and data to identify areas for improvement and optimization.
• Gather, document, and manage business requirements from stakeholders across various departments and store locations.
• Develop and maintain detailed process maps, workflows, and use case scenarios to support system implementations and process ...