Job Description
Senior IT Escalation Engineer - MSP Focused
Location: Remote
(Must be available during U.S. Eastern Standard Time working hours)
Company:
We are a fast-growing U.S.-based Managed Service Provider (MSP) that delivers innovative IT solutions to small and medium-sized businesses across various industries. We pride ourselves on our proactive service model, team collaboration, and a customer-first mindset. We are seeking a highly skilled and experienced
IT Escalation Engineer
to join our team and serve as a technical escalation point for complex issues.
About the Role:
As a
IT Escalation Engineer
, you will handle high-priority incidents, perform advanced troubleshooting, and take ownership of critical client systems. You will act as the final point of escalation within the support team, liaising with vendors, resolving sophisticated infrastructure and network issues, and supporting project implementations. This is a hands-on role that de...
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