Job Description
Job Title: Senior IT Infrastructure Engineer (3rd Line)
Location: Cardiff (Hybrid)
Salary: £40,000 - £45,000 DOE + car allowance
Contract type: Permanent
About the role
The Senior Infrastructure Engineer provides 3rd line operational support across customer and internal environments, covering cloud (Azure), on-prem infrastructure, networking, and end-user technologies .
This role is ideal for an engineer who enjoys variety, troubleshooting, and ownership, working across multiple customer environments in a fast-paced Managed Services setting.
We are looking for an experienced engineer who is focused on resolving escalated infrastructure and platform issues within SLA’s, can own tickets through to resolution with clear and regular customer communication and can identify recurring issues through root cause analysis.
Please note that this is a Hybrid role with onsite re...
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