Senior It Operations Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Mandatory Requirements**- Fluent English (Speaking & Writing) - Ability to communicate clearly with end-users and document escalations effectively.
- Customer Service Mindset - Prior experience in customer-facing IT support role is highly desired.
- 5+ Years of IT Support Experience - Providing End-User Support in a corporate environment.
- Excellent Communication Skills - Strong verbal and written skills to guide T1 agents and communicate technical issues concisely.
- Advance Troubleshooting & Multitasking - Ability to handle multiple escalations while diagnosing and resolving tec...