Senior IT Process Analyst – ITSM AI Specialist
EnsonoJob Description
Job Summary
The Senior IT Process Analyst is responsible for designing, implementing, and operationalizing advanced AI-driven solutions to improve IT Service Management (ITSM) processes and tool efficiency. This role serves as a technical AI authority and evangelist, applying Machine Learning, Natural Language Processing (NLP), Generative AI, and predictive analytics to enhance decision-making, automation, and operational outcomes within ITSM practices.
The position focuses on translating complex operational data into explainable, scalable, and production-ready AI solutions, integrating these capabilities into enterprise ITSM tools through API-based architectures. The role supports continual process improvement by embedding AI insights into daily ITSM operations, governance forums, and performance management practices.
Duties and Responsibilities
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