Senior IT Project Lead (Major Incident Operator)

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**
The Senior IT Project Lead will be responsible for interacting with Global IT teams and business units to help manage downtime working on P2 ticket and swat calls for P1/P0’s. This role will be reviewing, managing, coordinating and educating our ITSM processes that encompass, Incident, Problem, Change, CMDB, knowledge management. The Senior IT Project Lead will also audit/review many process knowledge documents and contribute to continuous improvement in IT Operation.

**Responsibilities may include the following and other duties may be assigned:**

+ Review, manage, update, audit ServiceNow platform tickets (Incident, Change, Problem, KB knowledge)
+ Performing ServiceNow advance reports, trend...