Senior IT Service Delivery Engineer

Job Location: Bukit Mertajam, Penang
Job Type: Contractual job
Salary: RM8400 per month
Summary:
We are seeking a Senior Engineer – Service Delivery & IT Infrastructure to support and enhance IT operations by ensuring high service quality, operational efficiency, and an excellent customer experience. The role involves close collaboration with internal stakeholders and partners, proactive incident management, system monitoring, and continuous process improvement within a global, matrixed organization.
Responsibilities:
Collaborate with partners and internal stakeholders to understand operational challenges, improve efficiency, and strengthen customer deliverables.
Communicate effectively with stakeholders to maximize customer experience and service quality.
Drive continuous process improvements to enhance operational efficiency across IT services.
Identify, analyze, and resolve issues and obstacles in collaboration with cross-functional teams.
Provide timel...