Senior IT Service Delivery Manager

Responsibilities

• Understand the business objectives and design/evolve correspondent IT services in the area of compliance related processes like account opening, periodic KYC review, fraud detection or fund transfer compliance
• Liaise and communicate with all stakeholders
• Ensure and maintain the IT service catalogue and service documentation
• Ensure and coordinate the incident, problem and change management processes
• Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
• Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
• Manage, monitor and report service level agreements and performance
• Administrate software support and maintenance contracts

Profile

• University degree in information technology, computer science, business admini...