Senior IT Service Delivery Manager – ITIL & CSI Focus

A consulting firm in Cyberjaya is seeking a professional with over 10 years of experience in IT service delivery. The role involves overseeing end-to-end service operations, ensuring compliance with SLAs and ITIL processes, and facilitating communication among diverse teams. Candidates must hold a Bachelor's degree in IT or related fields and possess strong communication and leadership skills. Familiarity with enterprise applications is essential. This contract position offers an opportunity for significant impact on service quality and client satisfaction.
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