Senior IT Service Delivery & Vendor Manager

A leading IT service management firm in Colombia seeks an experienced IT Service Manager to act as a liaison between business users and IT service providers. The ideal candidate will monitor IT service performance, ensure compliance with SLAs, and facilitate cross-functional coordination. Candidates must have a Bachelor’s degree and 5+ years in IT service management alongside ITIL certification. Strong communication and vendor management skills are critical for success in this role.
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