Senior IT Service Owner

AsSenior IT Service Ownerat Bank J. Safra Sarasin you arepart of our IT Group Services team and responsible for critical, compliance related IT services driving Service Management, Service Operation, Change Management and Application Support.

Your Responsibilities

• Understand the business objectives and design/evolve correspondent IT services in the area of compliance related processes like account opening, periodic KYC review, fraud detection or fund transfer compliance
• Liaise and communicate with all stakeholders
• Ensure and maintain the IT service catalogue and service documentation
• Ensure and coordinate the incident, problem and change management processes
• Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
• Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
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