Senior IT Service Owner

Overview

Finders SA is recruiting on behalf of our client, a leading sustainable private bank, for a Senior IT Service Owner to join the IT Group Services team.

Responsibilities

• Understand business objectives and design or evolve IT services in compliance related areas such as account opening, periodic KYC review, AML, KYT, fraud detection and fund transfer compliance.
• Liaise and communicate effectively with all relevant stakeholders
• Maintain and further develop the IT service catalogue and related documentation
• Coordinate and ensure proper execution of incident, problem and change management processes
• Assess and mitigate service risks and respond to audits, access rights controls and risk assessments
• Identify and implement continuous service improvements through automation and process optimization in line with ITIL practices
• Monitor and report on service level agreements and overall service perfo...