Senior IT Support Analyst

IT Support Analyst

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This business delivers enterprise-grade software and cloud services that keep customers operational, secure, and future‑ready.

They’re now strengthening their hosting and support capability with a senior IT support professional who enjoys solving complex problems and supporting others to do their best work.

Role Overview

• Location: Bracknell/Hybrid (3 days in the office, 2 days working from home)

What You’ll Be Doing

• Providing high‑level technical support to hosted customers, handling complex issues from diagnosis through to resolution
• Deploying, maintaining, upgrading, and troubleshooting virtual and cloud‑based servers and environments
• Supporting both on‑site and remote users with a calm, professional approach
• Installing, configuring, and maintaining systems, tools, and software across hosted platfo...