Senior IT Support Analyst

We’re looking for a Senior IT Support Analyst to join a busy MSP environment, supporting a wide range of customers across Microsoft 365, Azure AD (Entra ID), and hybrid on-prem infrastructure.

This is a hands-on role covering escalated tickets, problem management, and project delivery. You’ll be working with modern tooling, supporting both reactive incidents and proactive improvements, including migrations, security, and endpoint management.

What You’ll Be Doing

• Providing Tier 2 support across Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune)
• Supporting on-prem Active Directory and Exchange Server, including hybrid Exchange and AAD Connect
• Managing Azure AD / Entra ID, including Conditional Access, MFA, and identity security
• Deploying and managing endpoints using Intune and Autopilot
• Implementing and supporting Defender for Business, device compliance, and security policies
• Assist...