Senior IT Support Analyst

What You ll Be Doing

Providing Tier 2 support across Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune)

Supporting on-prem Active Directory and Exchange Server, including hybrid Exchange and AAD Connect

Managing Azure AD / Entra ID, including Conditional Access, MFA, and identity security

Deploying and managing endpoints using Intune and Autopilot

Implementing and supporting Defender for Business, device compliance, and security policies

Assisting with customer migrations (Exchange, file servers, hybrid AD to cloud)

Using Kaseya RMM for monitoring, patching, automation, and remote support

Troubleshooting networking and connectivity issues (DNS, DHCP, VPN, NAT, VOIP)

Supporting cloud telephony and unified communications solutions (Teams Voice, Horizon beneficial)

Maintaining clear documentation and accurate ticket updates while working to SLAs

What We re Looking For

Strong exp...