Senior IT Support Engineer - Remote

A remote consulting firm is seeking an experienced IT Support Level 3 professional to provide advanced troubleshooting and customer service. This role demands strong knowledge in Microsoft 365, Windows Server, and security systems. Responsibilities include serving as the escalation point for the helpdesk team, supporting complex issues, and coaching junior technicians. Ideal candidates will have 5+ years of experience, proficiency in PowerShell, and excellent communication skills in English. A fully remote work environment with structured workflows is offered, focusing on long-term collaboration and career growth.
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