Senior IT Support Engineering Specialist

Provide onsite and remote white-glove IT support for Gilead VIPs (VP and above) and their administrative assistants as well as regular users.

Manage and support IT project rollouts for VIP’s and Administrative assistants.

Drive a seamless and amazing onboarding experience for our new hires and VIPs.

Create tickets for all issues and document the root cause using Service-Now

Escalate issues to Tier II and Tier III including external vendors when necessary. Consistently meet or exceed our defined SLA expectations. When necessary, participate in creating knowledge articles and videos to enable the team and customers with technology. Work closely with the Service Desk.

Flexible working hours to support early morning and late evening coverage, as well as rotational weekends and holidays.

Communicate with a customer-first approa...