Senior IT Support Manager in Toronto

Elevate IT operations with Marsh as a Senior Manager in IT Support, located in Toronto, ON. Spearhead technical support and ensure high service quality across multi-channel platforms.

In this essential leadership role, you will manage the regional IT/Technical Support team while engaging stakeholders to effectively address challenges. Utilize your financial expertise for budget oversight and service delivery improvement, driving optimal performance in your team’s efforts.

Key Responsibilities:
• Manage the regional IT/Technical Support team effectively
• Engage stakeholders and escalate issues as necessary
• Drive swift resolution of major incidents and requests
• Own P&L variance analysis and budget oversight
• Oversee compliance and project initiatives locally

Requirements:
• Experience in IT or technical support management
• Proven vendor management skills
• Strong financial oversight capabilities...