Senior IT Support

Roles & Responsibilities
The IT Support Engineer provides hands-on IT support across the Raccoon Labs and partner companies. The role focuses on keeping endpoints and meeting rooms operational, managing company devices, and handling identity/access tasks, with exposure to basic server and network operations. You will also assist with small implementation projects and maintenance activities, delivering assigned tasks on time and within scope and budget. The role requires multi-regional support capabilities, ensuring SLA adherence, and a strong problem-solving mindset to address diverse technical challenges effectively.
Primary Duties: Working closely with the Internal Operations Team and the Security team, you will have the following key responsibilities to support the Malaysia office, Singapore office, and remote team members: Configure and deliver Tier 1/2 support for company devices, workstations, and servers across macOS, Windows, and Linux environments. Provide technical supp...