Senior ITSM Risk & Controls Lead

HSBC is looking for a Sr. Associate Director, Service Management to manage ITSM risks and controls within the organization. Candidates must have 12-15 years of experience in IT Service Management, including proficiency in Change, Incident, and Problem processes.

The role involves ensuring compliance with risk requirements, driving control gap resolutions, and managing stakeholder communication effectively. Familiarity with ServiceNow and analytical skills are critical for success in this position.

Join HSBC and grow within a culture that values professional development and diversity.