Senior Key Account Manager, Watsons

Role Purpose:
The Senior Key Account Manager is responsible for implementing and managing key account strategies to retain and expand client relationships. This role involves working closely with internal and external stakeholders to ensure high-quality service delivery, issue resolution, and customer engagement, particularly within the pharmaceutical or medical sector.
Key Responsibilities:
Client & Account Management
Implement and execute Key Account Management strategies to strengthen client retention and engagement.
Oversee high-quality customer service and issue resolution processes to maintain client satisfaction.
Identify client needs and business requirements; prepare tailored proposals and quotations.
Support the development of client programs and relationship-building policies to grow existing accounts.
Stakeholder Engagement
Build strong, trusting relationships with internal stakeholders and external clients.
Understand customer needs and provid...