Senior L1 Engineer

Senior L1 Engineer
Fully remote - South Africa - work from home
Industry - MSP (MUST have experience within this type of business)
Salary - Up to R25,000 basic per month plus benefits

Job Description:
The successful candidate will be responsible for providing first-line support to our Managed Service customers. This includes troubleshooting and resolving IT issues, managing customer tickets, and passing tickets to our On Site Engineering queue where required. Additionally, escalating complex issues to our 3
rd line engineers. The ideal candidate will possess a minimum of 2 years of verifiable experience as a full-time IT Service Desk Engineer and will have the aim to work long-term with the company in developing their role in this exciting and mature company. The majority of our client base are Primary and Secondary Schools, therefore existing Schools experience would be preferable. We do also work with SMEs, healthcare and...