Senior Learning Services Functional Analyst

* Contribute to the creation of Capita’s Service Blueprint and High-Level Operating Model for Learning Services* Participate in workshops with client and third-party SMEs to support service integration* Provide input to training and testing teams to ensure alignment with service procedures* Support alignment of service design with Capita and ERP solution capabilities* Present updates in the End-User Forum and gather feedback for iterative design* Attend daily stand-ups and cross-functional meetings to support progress and issue resolution* Respond to client and third-party queries regarding service design alignment* Support quality assurance of service design and compliance with standards* Contribute to service transition planning and dress rehearsals* Assist in resolving service-related issues during early operational rollout**What we’re looking for****Essential Skills & Experience*** Experience in Service Design and Operating Model development for Learning Services* Background in sha...