Senior Level 2 NOC engineer

Position: Senior Level 2 NOC engineer
Department: Operations
Reporting structure: NOC Manager

Job purpose: The purpose of this role is to design, implement, maintain, and optimise transmission and
network infrastructure to ensure high availability, performance, scalability, and reliability of the network.

Critical Outputs
1. Network Design & Architecture
• Design and evolve fibre, microwave, IP/MPLS and DWDM transmission networks.
• Ensure network architectures meet scalability, resilience, and performance standards.
• Contribute to long-term network modernisation and expansion strategy.

2. Network Operations & Availability
• Ensure high availability and performance of transmission and backbone networks.
• Provide advanced technical support to NOC and field teams.
• Lead root cause analysis on major and recurring network incidents.

3. Capacity Planning & Optimisation
• Perform capacit...