Senior Live Support Consultant Cape Town

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast‑growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

Your role and responsibilities

Customer Experience & Issue Resolution

• Serve as the first point of contact for customers across all support channels, delivering timely, accurate, and empathetic resolutions
• Investigate and resolve payment‑related queries, escalating complex issues where appropriate while maintaining ownership throughout
• Ensure every customer interaction reflects Ozow's commitment to accessible, seamless digital payments

Cust...