Senior Live Support Consultant

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity.

More About This Position

As a Senior Live Support Consultant at Ozow, you'll be the frontline of our customer experience – the voice, the solution, and the reason our customers keep coming back. If you're a passionate problem‑solver with a customer‑first mindset and a knack for turning frustration into delight, this one's for you.

Your role and responsibilities

Customer Experience & Issue Resolution

• Serve as the first point of contact for customers across all support channels, delivering timely, accurate, and empathetic resolutions
• Investigate and resolve payment‑related queries, escalating ...