Senior live support consultant

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity.

More About This Position

As a Senior Live Support Consultant at Ozow, you'll be the frontline of our customer experience – the voice, the solution, and the reason our customers keep coming back. If you're a passionate problem‑solver with a customer‑first mindset and a knack for turning frustration into delight, this one's for you.

Your role and responsibilities Customer Experience & Issue Resolution Serve as the first point of contact for customers across all support channels, delivering timely, accurate, and empathetic resolutions Investigate and resolve payment‑related queries, escalating complex issues where appropriate while maintaining...