Senior Loyalty - Partnership Executive

We are looking for a results-driven Loyalty & Partnership professional to own the end-to-end success of our company’s referral program. In this role, you will drive customer acquisition by optimizing referral SOPs, managing timely payouts, and building a loyal advocate community. Strategic partnership initiatives serve as a secondary focus, where you will identify and execute high-impact collaborations based on business capacity.

Key Responsibilities

Referral Program Management & Growth (Primary Focus: 70–80%)

End-to-End Program Ownership: Lead the strategy and execution of the referral program, ensuring it is clearly communicated and actively used by customers and referrers.

Operational & Financial Excellence: Establish and improve SOPs for submission, validation, and tracking to ensure 100% accuracy in timely referral payouts.

Agent Program Development: Design, la...