Job Description
Make your next big career move by applying as KMC Solutions' next RESPONSE TEAM LEAD (GUEST SERVICES MANAGER)
Role Summary:
The Response Team Lead ensures seamless 24/7 luxury client support, managing The Pulse for Voyager members and Client Services for Explorer & non-members. Designed to complement the DUO (Client Advisor & Travel Designer), The Pulse ensures that help is always available when the primary team is offline. Whether managing last-minute cancellations, resolving hotel issues, or handling urgent itinerary changes, The Pulse delivers immediate and personalized assistance, reinforcing Lartisien's promise of seamless luxury travel. This role requires quick decision-making, problem-solving, and expertise in high-stakes client interactions, using Salesforce Omni-Channel & extranets for real-time solutions.
Important Note: ONSITE WORK (SM AURA) - SHIFTING SCHEDULE
On top of your salary, here are the exciting benefits you can look forward to:
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Submit your application for the Senior Luxury Travel Specialist position at KMC Solutions.
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