SENIOR MAC ADMINISTRATOR

Responsibilities

• Install, administer, maintain, and monitor various Apple products including Mac workstation, laptops and iPads
• Install and test upgrades to related to Apple applications, programs and hardware including patches, hot fixes and releases in a UAT/Test environment
• Handle a variety of Tier 2-3 trouble tickets
• Provide mentoring and elevated support (Tier 3) to Tier 1 and 2 Technicians, Regional Technicians and a variety of end user departments specifically in support of these GN production applications and programs
• Provide communities with phone or remote support using administration tools provided by the GN. There may also be travel to communities outside of Iqaluit.
• Create technical documentation, along with editing and testing of vendor provided documentation
• Provide expertise on identified IPS projects relating to the GN IT infrastructure.
• Prove...