Senior Major Incident Responder

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

At TTEC Digital, our major incident response team is driven by an unwavering commitment to delivering exceptional customer experiences. We go beyond rapid resolution -- we prioritize proactive communication, empathy, and accountability to ensure clients feel supported and informed at every stage. Our mission is not only to restore services but to reinforce confidence, strengthen relationships, and consistently exceed expectations.

As a Senior Major Incident Responder , you will play a critical role in managing major incidents, conducting post-mortems, leading root cause investigations, and championing client advocacy. You'll serve as a trusted leader and advisor throughout the incident and problem lifecycle, ensuring operational exce...