Senior Manager, Agency and Broker Operation Solution

Sun Life

Full time Hong Kong, Kowloon Business Operations Specialists

Posted:

March 02, 2026

Location:

Hong Kong, Kowloon, Hong Kong

Job Description

Job Description
 :The Senior Manager will lead end-to-end case management across Agency and Broker channels, with a focus on complex retail cases, high-value and jumbo cases. This role partners closely with distribution channels, Legal & Compliance, Operations, and external bank partners to deliver efficient onboarding, policy servicing, and claims support, while driving operational excellence, governance, and continuous improvement.
Responsibilities 
Provide case management for new business submissions, policy servicing requests, and claims cases, across retail and jumbo segments, including complex retail cases
Act as a key point of escalation for sensitive or high-impact cases, ensuring timely resolution and service quality in line with agreed SLAs
Work closely with Agency and Broker channels to manage application status, outstanding requirements, and delivery milestones
Manage and govern the premium financing bank onboarding and c...
                

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Job Overview

Job Type: Full time

Location: Hong Kong, Hong Kong

Posted: March 02, 2026

Deadline: April 11, 2026