Senior Manager / Associate Director, Customer Relations

Manulife

Full time Hong Kong, Hong Kong Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted:

June 17, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives. The position supports the servicing team by evaluating current service approaches, identifying gaps and opportunities, and translating insights into practical recommendations.
Position Responsibilities:
Support the servicing team in reviewing and improving service efficiency and effectiveness across customer relations, education, and member engagement
Conduct ongoing evaluations to identify service gaps, improvement opportunities, and practical enhancement actions
Assess the effectiveness of member education programmes and customer campaigns, and recommend next steps or refinements
Develop Excel‑based analysis and reporting to support service reviews, programme evaluation, and management discussions
Translate findings into clear, actionable recommendations that support service uplift and bet...
                

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Job Overview

Job Type: Full time

Location: Hong Kong, Hong Kong

Posted: June 17, 2026

Deadline: July 27, 2026