Senior Manager, Business Process Management & Downturn Readiness

Senior Manager, Business Process Management & Downturn Readiness

Requisition ID: 264143

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**The Role:**

Contributes to the overall success of Canada Collections by providing end to end ownership of business process management, operational readiness, and frontline client support enablement.

This role ensures that Collections processes are clear, consistent, audit ready, and scalable, particularly during periods of increased volume, operational stress, or heightened regulatory scrutiny.

The Senior Manager materially reduces non core workload from frontline teams by centralizing accountability for process governance, knowledge management, and change sustainment—enabling Advisors and Team Leaders to remain focused on effective, compliant collections and client engagement.

**Is this role right for you? - In this role you will:**<...