Senior Manager - Client Services & Customer Operations

We are recruiting for a commercially minded Senior Manager - Client Services & Customer Operations to join our senior management team. Reporting to the Associate Director - Customer Operations, you will be the primary liaison between Hood Group and our key insurance partners, ensuring commercial success, robust contractual governance, and exceptional service delivery.

This is a pivotal role, responsible for developing and delivering commercial strategies, managing the lifecycle of key contracts, and leading a high-performing team to exceed revenue targets, drive client retention, and identify growth opportunities. You will act as the senior escalation point for our IP clients, managing daily engagement on commercial, service, and contractual matters, as well as overseeing incident and issue management.

Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise...