Senior Manager: Client Services

Location: Brentwood Park

Synopsis

• Looking for a rainmaker who can spot and develop new opportunities.
• Strong logistics & supply chain business acumen.
• Able to pick up client issues fast and offer solutions confidently.
• Strong management and leadership to run a solid team.

Role purpose

• Lead the Client Services team within the logistics department, ensuring service excellence across all touchpoints, strong key account management, smooth logistics coordination, staff development, and continuous improvement aligned to company goals and SLA/KPI requirements.

Reporting & team

• Reports to: Divisional Director: Client Services
• Direct reports: Account Executives, Customer Service Centre Agents, Customer Service Centre Supervisor
• Location: Brentwood Park

Key responsibilities (more detail, still condensed)

1) Customer Rel...