Senior Manager, Customer Advocacy & Change Management

This role offers the opportunity to drive customer advocacy by strengthening fair dealing practices and elevating customer outcomes across the organisation. You will play a pivotal role in translating data insights and regulatory expectations into actionable initiatives that enhance transparency, governance, and customer experience. By partnering closely with business, risk, and compliance teams, you will ensure that Fair Dealing Guidelines are effectively implemented and continuously improved. In this role, you will gain deep exposure to strategic performance analytics, regulatory frameworks, and cross-functional stakeholder management, positioning you to build strong expertise in driving customer-centric transformation within a regulated environment.

**Position Responsibilities:**

+ Own and manage the Fair Dealing performance dashboard, ensuring accurate tracking and reporting of customer outcome KPIs
+ Analyse performance trends and generate actionable insights ...