Senior Manager, Customer Experience Enablement & Execution (18 month contract)

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop—it’s a great place to work.

Why this role is important? The Senior Manager, Customer Experience supports the development, execution, and scaling of initiatives that enhance customer experience across Shoppers Drug Mart store locations. The role leads cross‑functional strategy and alignment across National Operations, HR, Beauty, Front Store and Pharmacy to develop and implement programs, processes, and best practices that ensure a high quality of consistent customer experience across all retail touchpoints and interactions. It focuses on building momen...