Senior Manager Customer Experience

Jubilant Foodworks
Full Time, Permanent Noida, Uttar Pradesh Supervisors of Food Preparation and Serving Workers
Posted:
June 07, 2026
Location:
Noida, Uttar Pradesh, India

Job Description

Roles and Responsibilities

  • Drive Customer Satisfaction, Net Promoter Score for the Brand with insights to Operations and Marketing for intervention and improvement.
  • Bottom Quartile Management with respect to Key Performance indicators such as Concerns, NPS etc.
  • End 2 End Customer issue management and resolution. Take ownership and ensure Guest win-back.
  • Should have sufficient knowledge of Social Media and its impact on Brand.
  • Training need intervention Should have a knack of data driven insights and give inputs for Store intervention & periodic developments.
  • Collaborate with Marketing, Ops & other cross functional channels to ensure Guest Voice is shared and qualitative actionable is created.
  • Should be able to take ownership and drive excellence, communication skills and ability to read/present data.
  • Partner Management reviewing performanc...
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    Job Overview

    Job Type: Full Time, Permanent
    Location: Noida, India
    Posted: June 07, 2026
    Deadline: July 17, 2026