Senior Manager, Customer Onboarding

Responsible for leading end‑to‑end onboarding for mid‑market and enterprise customers in a fast‑scaling SaaS environment. Builds and guides a high‑performing onboarding team to ensure rapid time‑to‑value, long‑term success, and high customer satisfaction. Acts as bridge between Sales, Product, Customer Success and Support to create a seamless customer journey from post‑sale through adoption. Requires strong process design, scalability and data‑driven continuous improvement.

• Lead, mentor and develop a team of Customer Onboarding Managers, ensuring strong performance, accountability and customer satisfaction outcomes.
• Design and continuously improve scalable onboarding frameworks tailored to different customer segments, including mid‑market and enterprise clients.
• Oversee the full onboarding lifecycle, ensuring clear communication, structured project execution and successful pr...