Senior manager – customer strategy, retail portfolios

Overview

Join a pioneering team shaping the future of Canadian Retail Credit Strategies. We’re building next-generation, end-to-end credit solutions that span the entire lifecycle—from acquisition and account management to collections—anchored in a holistic Lending Decision Strategy and aligned with Canadian Personal & Business Banking priorities.

Our approach combines cutting-edge decisioning software, advanced decision trees, and innovative credit models to deliver smarter, faster, and more customer-centric outcomes. This is your opportunity to influence credit cycles using modern modeling techniques and best-in-class decisioning applications, all within a high-performance, customer-focused environment.

Responsibilities

• Own customer strategy design for Retail Lending portfolios as part of the 1LOD, translating business objectives and risk appetite into actionable credit decisioning frameworks.
• Lead the development of segmentat...