Senior Manager - Customer Success

Overview

Maya HTT is a world leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT collaborates in providing software, AI, and engineering services to help clients and partners worldwide boost performance, improve quality, drive down costs, and harness the value of their data. We’re on a journey of growth and transformation - expanding our portfolio of services, products, and partnerships to deliver unified, market-driven solutions that make a measurable impact.

Role Summary

The Senior Manager - Customer Success will be responsible for operating and leading Maya HTT’s Customer Success function, evolving it from a renewals-focused operation into a proactive, value-driven customer lifecycle organization measured on Net Revenue Retention (NRR). This role will have primary oversight of customer retention, satisfaction and expansion by developing s...